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Dog DNA Test FAQs:
1. Is shopping with Happy Dog DNA Safe?
Yes! We use PayPal to process your transaction so
your personal account and credit card remain safe and
secure.
2. Do I have to have a PayPal account to make a
purchase?
No. PayPal allows you to pay using your credit card
without registering.
3. Can you confirm that my dog is pure bred?
No. The DNA Breed Identification test is designed for
the sole purpose of identifying breeds found in the
genetic composition of mixed breed dogs. The test can
only identify breeds from those in the database which
are present. If only one breed is detected, it could be
that there are breeds present that are not in our
database or that there is DNA present from another
breed but in amounts too small to be detected.
4. Can I collect the DNA myself?
Yes, the collection process is very simple and can be
performed at home by following the enclosed
instructions. Simplified dog DNA test instructions.
5. Does DNA collection hurt my pet?
The DNA collection is painless. The gentle swab gently
removes skin cells from your dog's cheek which
minimizes any chance for infection or irritation.
6. How do I send the DNA back to BioPet?
Once you have collected your DNA sample, simply put
the swab back in the paper sleeve and place it and the
Customer Information Card in the enclosed prepaid
envelope. It typically takes about one week for the DNA
samples to arrive at the lab.
7. How long does it take to get the results?
Happy Dog DNA offers super-fast USPS Priority Mail to
ship your DNA Breed Identification Tests which means
your test is delivered in 2-3 days (excluding Sunday).
Most orders received by 3:00 p.m. Eastern Time will be
shipped the same day. Typically, once the sample
arrives at the BioPet Vet Lab in Knoxville, TN, results
are mailed in about two weeks. Please allow time for
return mail.
8. How does BioPet know which breeds are
present in my dog?
BioPet Vet Lab invested a considerable amount of time
analyzing the DNA from purebred dogs to build up an
accurate database that highlights the differences
between breeds. By comparing your dog’s DNA with the
database samples, BioPet Vet Lab can identify which of
the 63 validated breeds are present in your dog.
9. What is the Ancestry Analysis Certificate?
The results will tell you the breeds that are present in
your dog’s ancestry. The results of the DNA analysis
are printed on a high quality certificate suitable for
framing. Ancestry Analysis Certificate.
10. Why are several breeds listed on my Ancestry
Analysis Certificate, and what does the order
mean?
The list on the certificate shows the detected breeds in
Levels, based on the percentage of DNA found. The
Levels are defined as follows:
Level 1: Breed represents > 75% of your dog's DNA
Level 2: Breed represents 37-74% of your dog’s DNA
Level 3: Breed represents 20-36% of your dog’s DNA
Level 4: Breed represents 10-19% of your dog’s DNA
Level 5: Breed represents <10% of your dog’s DNA.
11. What if there are breeds in my dog that are not
in your database?
We believe that 92% of the mixed breed population is
covered by the validated breeds. However, if there is
DNA detected from a breed not in the database, it will
be assigned to the most closely related breed, or to
breeds further back in your dog’s ancestry. Dog Breed
List.
12. How accurate is this test?
It is understood that no analytical test is 100% accurate.
If a breed is present in your dog that is in the database
of 63 validated breeds, it should be detected. However,
if DNA is found from a breed that is not in the database,
it will be assigned to the most closely related breed, or
to breeds that are further back in your dog’s ancestry.
13. What is Happy Dog DNA's return policy?
Due to the nature of the DNA Breed Identification Test,
all sales are final and no refunds will be issued after
your order has been shipped. Terms and conditions of
the test, as specified by BioPet Vet Lab, are detailed in
the instructions provided with the test.
14. What breeds are identified by the DNA Breed
Identification Test?
The Dog DNA Breed ID Test compares your dog's DNA
against a database of 63 breeds. This represents over
92% of the breeds that make up the American mixed-
breed population. Dog Breed List.
15. Why is Pit Bull not on your list?
The Validated Breeds are based on breeds recognized
by the American Kennel Club® (AKC). The term “Pit
Bull” has come to describe several types of dogs, often
of mixed breed, that share similar physical
characteristics. There are several AKC breeds with
characteristics often shared by dogs referred to as “pit
bull” that are in our database, such as the Boxer,
Bulldog, Bull Terrier and Mastiff, so these breeds could
be identified.
16 Does Happy Dog DNA ship to Canada?
Yes, we do. However, because International Priority
Mail is much more expensive, we will send a request for
payment for $6.50 after the DNA test is purchased.
Contact us if you have other questions.
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